Updated: August 16, 2026
These answers summarize ordering and consumer care at sunfam.
Sun care: Can I cancel?
For sun-care consumers, contact support before shipment and we will attempt cancellation. following shipment, the product return process applies once the parcel is delivered.
Sun care: Can I product return a product?
For sun-care consumers, eligible products may be returned for any reason within 30 days following delivery. The merchant provides a free prepaid label and charges no restocking fee.
Sun care: Are exchanges available?
For sun-care consumers, yes. Contact support within the 30-day window. Exchange completion depends on stock, and support will explain the available resolution.
Sun care: Who pays product return transport?
For sun-care consumers, the merchant pays for eligible change-of-mind returns and for damaged, defective, incorrect, or incomplete purchases by issuing a free prepaid label.
Sun care: When will a refund arrive?
For sun-care consumers, following receipt and inspection, an approved refund goes to the original payment method. Posting typically requires 5–10 business days following issuance.
Sun care: What is outside an ordinary product return?
For sun-care consumers, customized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded from routine change-of-mind returns, without reducing remedies for damage, defects, wrong products, or missing parts.
Sun care: How are taxes handled?
For sun-care consumers, taxes are collected when applicable law requires them; the store does not promise tax-free checkout in every location.
Sun care: How can I contact the store?
For sun-care consumers, email Support@sunfam.shop or call 6508175995 Monday to Friday, 9:00 AM–5:00 PM Pacific Time (PT). Written correspondence may be sent to 2445 Colorado Ave, Boulder, CO 80302, United States.
Sun care: How do I know a purchase was received?
For sun-care consumers, a confirmation is sent to the email entered at checkout. Check spam or junk folders, then contact us with the purchase details if it is missing.
Sun care: Which cards and currency are supported?
For sun-care consumers, checkout is in USD and accepts eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards.
Sun care: How long does processing take?
For sun-care consumers, processing takes 1–2 business days. Purchases following 5:00 PM Pacific Time (PT), on weekends, or on holidays begin processing on the next business day.
Sun care: How long does transportation take?
For sun-care consumers, carrier transit typically takes 4–6 business days following dispatch. It follows and does not include the separate 1–2-business-day processing period.
Sun care: What does transport cost?
For sun-care consumers, standard transport is free on every United States sale with no minimum purchase. The store does not ship outside the United States.
Sun care: Will tracking be furnished?
For sun-care consumers, yes. A carrier tracking number is sent following shipment, although the first scan may take a short time to appear.
Sun care: Policy correspondence
For sun-care consumers, direct questions to sunfam at Support@sunfam.shop or 6508175995. Written correspondence may be sent to 2445 Colorado Ave, Boulder, CO 80302, United States.