Effective date: August 16, 2026
For sun-care consumers, sunfam accepts eligible returns for any reason within 30 days following carrier-confirmed delivery and supports exchanges. Contact consumer service before sending merchandise so we can provide instructions and the required label.
Sun care: product return eligibility and condition
For sun-care consumers, product return the product and included components in substantially the condition received, subject to reasonable handling needed to evaluate it. Follow the authorization and packing instructions. No restocking fee is charged for an eligible product return.
Sun care: Merchant-paid product return transport
For sun-care consumers, we pay eligible product return transport, including for change of mind, and provide a free prepaid product return label. The same merchant-paid label applies when merchandise arrives damaged, defective, incorrect, or missing an item or component.
Sun care: Exchange process
For sun-care consumers, tell support if an exchange is preferred. Availability is checked when the request is processed. If a direct exchange cannot be completed, we may refund the original product to the original payment method and invite a replacement purchase.
Sun care: Inspection and refund timing
For sun-care consumers, following receipt and inspection, an approved refund is issued to the original payment method. Once issued, the bank or card network typically needs 5–10 business days to post the credit.
Sun care: Cancellation before dispatch
For sun-care consumers, ask to cancel before shipment. We will cancel when fulfillment has not made shipment irreversible. following shipment, cancellation is unavailable and the product return procedure applies following delivery.
Sun care: Ordinary-product return exclusions
For sun-care consumers, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are not eligible for routine change-of-mind returns. These limits never reduce remedies for goods that are damaged, defective, incorrect, or missing parts.
Sun care: Policy correspondence
For sun-care consumers, direct questions to sunfam at Support@sunfam.shop or 6508175995. Written correspondence may be sent to 2445 Colorado Ave, Boulder, CO 80302, United States.